Shipping & Returns

How much will it cost to ship my purchase?
To find out your shipping costs, login to your Foundation Store account and place your items in your shopping basket. Click the CHECK OUT button and enter your shipping address into the space provided and click NEXT. This will bring you to the Shipping Method page. The Shipping Method pull-down menu will display your shipping options and their corresponding costs.

What is your return policy?
All returns must be authorized before a refund is processed. All requests to return the merchandize and to obtain a refund must be received via email to the shopfpmt@fpmt.org within 30 days of the date of purchase. Due to the length of delivery time, International USPS shipments are ineligible for refund. If a request for a refund is authorized, only the cost of goods will be refunded, after the returned goods are received in the Store. Products purchased at SALE prices are non refundable.

I live in Puerto Rico, Why don't I see a shipping Method?
When entering a shipping address choose Puerto Rico as the "country" rather than the United States.

I live outside the US, which shipping method should I choose?
The Foundation Store has worked hard to provide affordable shipping methods to our customers and share our discounts with shipping providers with our international customers. Many customers who chose USPS as their shipping method have experienced long delays due to customs and other issues. WE HIGHLY recommend using UPS as your shipping method, as your shipment will be both trackable and arrive on time. In addition, items shipped via USPS are not trackable, and we do not take responsibility for replacement of these items if lost in transit.

If you want to choose USPS as shipping option, but do not see it as an option for your country during check-out, please contact shopfpmt@fpmt.org

I live outside the US, will there be any customs or duties?
International orders (orders outside the US) may be subject to customs/duties upon point of entry to your country. For further information please contact your local customs agency.

I live in Canada, how should I have my product shipped?
All Canadian orders are shipped via USPS or UPS even if though UPS is the only option available in our cart to choose from. The price differences should be negligible. Rates do not include charges for customs clearance and is up to Canadian authorities to bill brokerage charges, duties, and taxes, so please be aware.  Some shipments to and from certain locations may require additional time in transit. For guarantee details, service availability, and delivery time commitments visit: http://www.ups.com/content/us/en/shipping/time/service/standard.html

I want to ship my order UPS, what address should I use? I want to ship my order USPS, what address should I use?
UPS orders can only be shipped to a physical street address.
USPS orders can be shipped to a PO Box or a street address.
If you enter a PO Box and choose UPS as your carrier, your order will most likely be returned to The Foundation Store. Remember that international customers who choose USPS as their shipping method may experience long delivery delays due to customs and their local mail provider.

How do I checkout when my billing address is different than my shipping address?
I want to order something for a friend. How do I have it shipped to their address?
After you click the "checkout" button. You will be prompted to fill out your Address Information.
On this page it reads "This is also my Shipping Address (if not, uncheck this box and enter shipping address in next step)"
If you would like your purchase sent to an address different than your shipping address, uncheck the box.
When you click the next button you will be taken to a new screen
Click the "Add Address" Button and Enter the correct Shipping Address information
Click the "Save and Continue" button and proceed through checkout.

My address is different than your shipping form. How do I fill it out?
Fill out the shipping form with the information that makes the most sense for your country. If you are concerned that our shipping department will be confused by the address, send an e-mail to shopfpmt@fpmt.org with an explanation.

During checkout I am not getting a shipping method choice?
This problem occurs when a customer enters an incorrect state abbreviation and/or zip code.

How do I track my package and check my account?
On the The Foundation Store homepage, on the left hand side of page in the red navigation bar, is a link named "my account' Click on that link to view the status of your order. This link can also be found in the yellow navigation bar on the top of The Foundation Store product pages.
To track your order, click on the my account button (see above). If you shipped your order UPS, a tracking number will be displayed along with the status of your order. If you need further assistance tracking your order, please contact us at shopfpmt@fpmt.org

Click Here to track a UPS package

*Please remember that US Postal airmail and seamail is not trackable. Only US Postal Global Priority Package Service EMS is trackable. We are not responsible for lost packages for which no tracking was purchased.

How long will it take to get my UPS shipment?
UPS orders are usually packed and put into the UPS system in one to three business days.  UPS Next Day packages are usually packed and shipped on the first business day after the order is received.  Total time in the UPS system to delivery varies depending on whether you selected Next Day, Two Day, Three Day Select or Ground service.  Click here to view a current UPS Ground Map to estimate total delivery time.

How long from the time I order until my order ships?
It can take up to three business days for an order to be shipped from the time that we receive the order.  Therefore, if you have selected UPS Ground to New York which is five or six business days from being shipped to arrival, total time from when you submit your order to having it in your hands could be eight or nine business days.  If it is critical that your order arrive sooner, you may wish to choose a faster shipping method or you can e-mail our shipping department and ask that we try to move your order to a higher priority in the packing queue.

What do you mean by “Business Days?”
Business days are defined as Monday through Friday and do not include holidays.  We presently ship on business days as they correspond to our office hours.  If you place an order on Friday night, we will begin to process your order on the next business day.  This would be Monday.  If you order on or during a holiday, we will begin processing orders on the first business day after the holiday has ended.  As an example, if you order on the American holiday Thanksgiving, which is a Thursday, we will begin processing your order on the following Monday morning.

How do I contact The Foundation Store?
Contact The Foundation Store via e-mail: shopfpmt@fpmt.org

The Foundation Store
FPMT Inc. International Office
1632 SE 11th Avenue
Portland, OR 97214-4702 USA
Telephone: (1) (503) 914-6499
Toll Free: (1) (866) 251-3674 (US Only)

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